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极简流程管理:流程管理越简单越好

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本书以“授之以渔”为目的,以不多写一句废话为原则,力求以精练的语言、短小的篇幅、准确的描述,帮助读者抓住管理的本质,掌握管理的原理、构成、关键和要素,应用管理的原则、方法、工具和步骤,解决管理问题,获得人生的成功。

蒋宏光,15年创业者(创立6+1人力服务生态,自营2家服务外包企业,2家管理咨询与培训企业,2家双语杂志与涉外服务企业,3家财税和保险经纪企业,1家弹性福利电商企业,4个产业园区,1个人力资源云平台),10年联盟运营人(AOC联盟,伙伴联盟),2年社群运营者(三茅公会宁波站)不错经济师,机械制造及安装工程师;多家高校“大学生创业导师”;品牌宁波(行业)杰出人物。众信人力党支部书记;浙江省人力资源行业协会副会长;宁波市人力资源服务行业副会长;宁波市人力资源服务行业协会培训专员会主任;宁波市职业经理人协会副会长;宁波市职业经理人协会人力资源分会会长;宁波市外滩商会副会长;成都高新区劳务协会副会长。曾任中石化,高新区管委会。曾服务过中国移动,中国联通,中国电信中外运,中海运,中国银行,光大银行,中国平安,中检公司,顺丰,太保等多家企*单位。

章 深度分析:为什么要强干预流程简化

流程简化有助于快速复制组织能力 ··········································· 2

流程是“写真”还是“写实” ····················································· 4

流程中的“冰山现象” ································································ 7

一放就乱,一管就死 ·································································· 9

流程解放管理者,简化流程解放所有人 ································· 12

第二章 明确目标:保证流程走向

源于现实,却不高于现实 ························································ 16

流程目的与工作目标相一致 ····················································· 20

用SMART 规范流程目标 ························································· 24

目标管理表的运用 ···································································· 29

搭建一级流程路径 ···································································· 33

绘制实用性流程图 ···································································· 38

第三章 职责合理:重置岗位责权利

界定相关部门与岗位职责 ························································ 44

若干种职位组合成一种职位 ····················································· 46

给每个员工定岗、定责、定规范 ············································· 48

加强与周边流程及相关工作岗位的协调 ································· 53

责任无极,人人都是流程中的一部分 ····································· 55

第四章 服务管理:从被动服务到精益服务

观察消费者,绘制流程图 ························································ 60

感知消费体验 ············································································ 64

流程决定耗费的时间 ································································ 67

工作人员需要什么 ···································································· 73

智能反馈运行起来 ···································································· 76

第五章 节点科学:减少重复作业次数

关键节点的识别、分析与控制 ················································· 82

合理设计流程关键节点 ···························································· 85

将关键节点以图文形式呈现 ····················································· 89

减少交接,提升工作完整度 ····················································· 92

确定流程的执行等级 ································································ 95

变直线序列为并行序列 ···························································· 98

防止子流程间的业务重复 ······················································ 101

第六章 迫降成本:剔除非增值活动

工作人员有权决定——沟通成本 ··········································· 106

尊重业务流程多样性——时间成本 ······································· 109

统一客户界面——交互成本 ··················································· 112

完善信息通道,实现集成与共享——信息成本 ··················· 114

哪里最合适,就在哪里展开工作——跨域成本 ··················· 117

剔除所有不必要的审查与控制——审批成本 ······················· 119

优选限度地减少工作调整——库存成本 ······························· 122

第七章 过程检查:确保流程质量

明确流程检查的目的 ······························································ 126

确定流程检查的关键点 ·························································· 128

执行流程检查实施计划 ·························································· 133

控制流程节点,监控流程过程 ··············································· 136

督导流程进展,控制工作节奏 ··············································· 139

快速跟进与调配,保障流程进度 ··········································· 141

生成流程检查报告 ·································································· 143

第八章 精度考核:流程落地的标准保障

制度化、标准化、原则化 ······················································ 148

流程推进时要有日计划和活动清单 ······································· 151

每天作业任务做到日清日结 ··················································· 154

在既有体系下寻求作业流程优化 ··········································· 157

实施关键节点的精准考核 ······················································ 160

公平、公正评价员工在流程中的绩效 ··································· 163

第九章 持续优化:形成标准化工作流

找出现有流程中的阻塞环节 ··················································· 168

砍掉无价值的环节 ·································································· 170

合并不必要的环节 ·································································· 173

增补流程中欠缺的环节 ·························································· 175

对问题过多的流程重新洗牌 ··················································· 179

保证资源适用的有效性 ·························································· 182

第十章 工具赋能:搭建流程优化捷径

表单是流程执行的载体 ·························································· 188

戴明环——进行流程自动检查 ··············································· 191

ESEIA 五步法——提升流程处理速度和质量 ······················· 195

BMK 战略竞标——向业内标杆看齐 ····································· 199

DMAIC 模型——流程改善工具与业绩突破方法 ················· 203

ECRS 分析法——取消流程中的冗余环节 ···························· 205

SDCA 循环——实现流程标准化与稳定性 ··························· 208

商品参数
基本信息
出版社 中国纺织出版社
ISBN 9787518083411
条码 9787518083411
编者 蒋宏光
译者 --
出版年月 2021-03-01 00:00:00.0
开本 16开
装帧 平装
页数 224
字数
版次 1
印次 1
纸张 70g轻型纸
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